Refund of cancelled order

Member

I had an order and it was canceled, but I haven't received the refund for two weeks. I tried to chat with representative online and they told me to make a phone to the sales department, which I waited for nearly 20 minutes and no one answered. Is it possible that one of the representatives could contact me by email? I am quite busy recently, really can't spend so much time on waiting this.

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Re: Refund of cancelled order

Community Manager
Community Manager

ShawnLai  It's not a good thing to find out that you've spent so much time waiting for a  refund. We're concerned to learn that it  has not processed after 2 weeks. Let's  see what's going on. You've come to the right place for help because we can work with you in a Direct Message since we no longer have email support.  What was the order for? Is the account still active?

SheritaH_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Refund of cancelled order

Member

It has been more than a month but I am still waiting for the refund. It's an order for Google pixel phone. The account is still active.

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