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I recently recycled my iPhone 5 (in perfect working condition) through Verizon's recycling program because they were going to give me a gift card for $129! BUT they ended up emailing me a gift card for only $22.86 for a working iPhone 5! What is going on here Verizion?! This is an absolute rip off and if I knew ahead of time that you were going to do this, I would have taken my business elsewhere!
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Have you tried calling them at (877) 835-2024?
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It is a scam. I have a friend that is an attorney that I have asked them to look into this for me. When looking for a new phone on the Verizon wireless site, My decision to purchase from the site was because of the $50.00 mail in rebate and the gift card for the "appraised" value of my phone. I decided to check the appraised value first before making my decision. It was valued at 100.00. (I have a screen shot of it) Now that I have purchased my new phone, the "appraised" value is only $11.00 (only two weeks later) and I cannot even complete the process online. I get an error message that says process cannot be completed at this time. I've been a long time customer of Verizon. But AT&T here I come. I'll be switching carriers as soon as I can. What a ripoff.