Highlighted

Recent port, Incoming calls go straight to voicemail

Member

Hey everyone,

I recently ported to Verizon from Ting. I am not sure that the port has gone through all the way, because I cannot receive phone calls. I can make them fine, but all incoming go directly to my voicemail. Would love to make sure my port is complete but am not sure how to do so. All help is appreciated.

Martin

Labels (1)
0 Likes
1 Solution

Correct Answers

Re: Recent port, Incoming calls go straight to voicemail

Sr. Member

verizon wont tell you. but usually an incomplete port shows results like yours. call verizon ask if port complete, and IF YOU DEACTIVATED OTHER SERVICE BEFORE PORTS FINISHED, you will have same issues. i did. other provider doest care. get vzw to verify/further posts here wont help til you find out. then tellus if ports complete and all is well. vzw will have to advocate to previous provider to make sure its done.

View solution in original post

0 Likes

Re: Recent port, Incoming calls go straight to voicemail

Sr. Member

verizon wont tell you. but usually an incomplete port shows results like yours. call verizon ask if port complete, and IF YOU DEACTIVATED OTHER SERVICE BEFORE PORTS FINISHED, you will have same issues. i did. other provider doest care. get vzw to verify/further posts here wont help til you find out. then tellus if ports complete and all is well. vzw will have to advocate to previous provider to make sure its done.

View solution in original post

0 Likes
Highlighted

Re: Recent port, Incoming calls go straight to voicemail

Member

Thanks for the help, Lennyedge. Where can I find a number to call? Verizon's "contact us" page doesn't seem to have very much good information for actually speaking to anyone, unless I'm missing something obvious.

0 Likes
Highlighted

Re: Recent port, Incoming calls go straight to voicemail

Sr. Member

Customer Service

(800) 922-0204

Highlighted

Re: Recent port, Incoming calls go straight to voicemail

Member

Perfect, it's all sorted. Thanks!

0 Likes
Highlighted

Re: Recent port, Incoming calls go straight to voicemail

Expert

FYI the phone number was on the Contact Us link at the top of the website.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes