Highlighted

ROAMING CHARGES WITH TRAVEL PASS IN MEXICO

Early in November I contacted Verizon and asked how much it would cost to use my JetPac (MiFi) in Mexico.  I was told I could get a travel pass and the charge would be $5 per day.  I have both email and text messages identifying the phone number assigned to the device and stating the charge would be $5 per day.  When I returned to the US, I learned that I was being charged over $1000.  I was in Mexico for approximately 9 days.  Since my bill is automatically charged to my credit card, my card was charged.  I spent hours on the phone trying to explain that I had been assured of the $5 per day charge, but no one could resolve this.  At one point, when waiting for a supervisor, I was conveniently disconnected.  To make matters worse, I only used the device for two days because I was continuously being disconnected.  I had business to conduct so I had to fall back on a nonsecured internet service.

Having been a customer of Verizon for over 25 years, I am totally frustrated and disappointed.  I believe I need to contact a regulatory agency to get some action here.  Also, I am considering challenging the charges on my American Express card but don't want my business account disconnected.  

Has anyone else had any such experience?  Who have you contacted for satisfaction of the grievance?  Communication with Customer Service falls on a deaf ear.  

 

 

 

 

0 Likes
Highlighted

Re: ROAMING CHARGES WITH TRAVEL PASS IN MEXICO

Customer Support

VIVIANUHLIG166821, we want to ensure you get the assistance you need. We have sent you a Private Note regarding your situation. Thank you.   EricaG_VZW

0 Likes