Live Chat is always busy too. Nearest VWZ store is 70 miles way. Do they refund gas money for driving, if store is in close in so many miles?
Have you tried calling 800-922-0204 or *611 from your cell phone?
It disappoints me to hear that you are having trouble contacting us. We always want it easy for our customers to contact us from anywhere. tikibar1 made a great suggestion, you are welcome to contact us by phone.
I'll be happy to help. In regard of visiting a Verizon store, I would definitely recommend to contact and call the store first before you visit them. You can also contact us via private message by visiting our Facebook page or sending us a DM to @VZWSupport on Twitter. We typically reply every 15 minutes. We can also help you here. Tell us the details. What's exactly going on?
RyanC_VZW
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