Re: Poor service and aggressive, dishonest sales practices....
pherson
Champion - Level 1

You can call customer service. That's the Avenue of support. I'm curious tho, he was doing his job. What's wrong with that?

0 Likes
Re: Poor service and aggressive, dishonest sales practices....
neelia
Newbie

Thank you for your response.  I'll mail my response to the New York office. 

0 Likes
Re: Poor service and aggressive, dishonest sales practices....
neelia
Newbie

Copy of my formal complaint regarding Oregon Store Location

Verizon Wireless - Location #22806

2780 NW 188th Avenue

Hillsboro, OR 97124

(503) 629-6206

been sent to the Corporate Office, BBB and Attorney General

0 Likes
Re: Poor service and aggressive, dishonest sales practices....
Acrillix
Specialist - Level 2

After having reviewed your cases of this 'fraud' you claim, I (a customer, who is not directly involved in any way) will give my opinion. You can take it or leave it, as this is a free country and my opinion is my opinion.

mcreadon​, while your case is definitely interesting upon review I find a few things that I find wrong.

  • You point out that "you didn't know anyone was buying anything". Now, when I go to a store (not necessarily a VZW store) and I am told "Hey buddy! We got a promotion! You can get this for FREE!" My first thought is "HE** YEAH I LOVE FREE STUFF" But then I think, 'whats the catch'? You're telling me that your wife walked in and was told this was free and she just willingly signed a contract? I don't buy it. The contract (I have signed many with VZW), are clearly written out (as clearly as a lawyer can write it) and define specifically what you are paying for. I have pulled my personal contract that I signed for my Verizon HUM which I purchased during the promotion you speak of and clearly was told what I would be paying for it. Here it is:

******************************************

C U S T O M E R A G R E E M E N T

******************************************

Verizon

3349 Monroe Ave

Rochester, NY 14618-5513

(585) 242-8866

www.verizonwireless.com

Order Number: ******

Order Location: E2291 01

Order Type: PS

Receive Location: E2291 01

Receipt Date/Time: 07/14/2016 14:53 ET

Rep: ******

Register: 01

------------------------------------------

Account Number: ******-**

------------------------------------------

Account Level Plan:

The new Verizon Plan Large 8 GB

$70.00

Line 1

Mobile Number: (***) ***-****

Device ID: *****

------------------------------------------

Date of Activation: 07/14/2016

Contract End Date: 07/14/2018

Activation Fee: $40.00

Early Termination Fee: UP TO $120.00

Service Product Offers:

Line Access:

Connected Device - Line Access

$5.00

Selected Features: Cost Per Month

------------------------------------------

Hum by Verizon $5.00

Connected Device -

Line Access $5.00

==========================================

Taxes & surcharges apply & may vary.

Federal Universal Service Charge of 17.90%

of interstate & int'l telecom charges

( varies quarterly based on FCC rate )

and a $0.21 Regulatory Charge and $1.23

Administrative Charge per line/month are

our charges, not taxes.

** A G R E E M E N T **

I understand that if I am porting in

my phone number from another service

provider, I may owe that provider an

early termination fee and other

charges, and I understand that, during

the porting process, the ability for

me to receive calls, including return

calls from 911 personnel, will not be

available.

I AGREE TO THE CURRENT VERIZON

WIRELESS CUSTOMER AGREEMENT (WITH

EXTENDED LIMITED WARRANTY/SERVICE

CONTRACT, IF APPLICABLE), INCLUDING THE

TERMS AND CONDITIONS OF MY PLAN AND ANY

OPTIONAL SERVICES I HAVE AGREED TO

PURCHASE AS REFLECTED ON THE SERVICE

SUMMARY, ALL OF WHICH I HAVE HAD THE

OPPORTUNITY TO REVIEW.I UNDERSTAND THAT

I AM AGREEING TO AN EARLY TERMINATION

FEE PER LINE, LIMITATIONS OF LIABILITY

FOR SERVICE AND EQUIPMENT,SETTLEMENT OF

DISPUTES BY ARBITRATION AND OTHER MEANS

INSTEAD OF JURY TRIALS, AND OTHER

IMPORTANT TERMS IN THE CUSTOMER

AGREEMENT. I AM AWARE THAT I CAN VIEW

THE CUSTOMER AGREEMENT ANYTIME AT

VERIZONWIRELESS.COM OR IN MY VERIZON

ACCOUNT

Now, from that you can clearly see where it says $5/month. Of course, if you had just listened to the rep and said "Oh OK you said it was free so it must be free" then you were correct the device was free ($30 value) but the $5 line access fee is not. That is all I have for you sir.

Now, neelia​, I don't really understand the issue here. Maybe you thought you understood what you were purchasing but didn't? I don't know. You state that he fully disclosed what it did what it was for and how much it would cost, which is his job. You walked out with the device, having paid and signed for it, and now realize you do not have use for it. This is fine, but don't complain to corporate because someone actually did their job. That's just mean. The representative did everything correctly, as you state here.

Re: Poor service and aggressive, dishonest sales practices....
mcreadon
Enthusiast - Level 3

Wrong.  Nobody asked the sales associate to purchase anything.  My wife was told the device and service were free as a promotion considering our long term patronage.  Fraud and scam. 

0 Likes
Re: Poor service and aggressive, dishonest sales practices....
mcreadon
Enthusiast - Level 3

My wife did a couple of phone swaps and other service upgrades within which the Hum device sales were sneaked.  Yes, my wife was deceived and she bought a lie, a sales trick.  Your narrative invites me to admit my wife is stupid.  I won't take the bait.  Stupid no, naive, gullible, willing to trust?  Perhaps yes.  However, Verizon preyed on her and certainly others.   

Given how thorough your reply is, I'm suspicious you either currently or formerly worked either at Verizon or within the industry.  Care to disclose your breathtaking interest? 

0 Likes
Re: Poor service and aggressive, dishonest sales practices....
Acrillix
Specialist - Level 2

Sure mcreadon​. My interest is not because I (supposedly) work for VZW because I don't. And if I did I would have to disclose that in my signature. Just like pherson​ you posted here and we answered.

0 Likes
Re: Poor service and aggressive, dishonest sales practices....
pherson
Champion - Level 1

Whenever anyone disagrees with a poster they are automatically an employee.

0 Likes
Re: Poor service and aggressive, dishonest sales practices....
Acrillix
Specialist - Level 2

Agreed. It's sad, slightly annoying, but ultimately shows that us as US citizens expect too much and refuse to see the truth behind anything. I shall go now and buy a car with absolutely no research and sign a lease and just hope that the salesman tells me and discloses everything and if he doesn't well I can just sue the dealership right?

0 Likes
Re: Poor service and aggressive, dishonest sales practices....
LCHAIM54
Newbie

Also went thru hell with misrepresentation and non proper setup after upgrading to 6S from 5S July 27

Manager of Teaneck Store never set my phone properly and from an average monthly data usage of 1.6/1.8 within 5 days of having the 6S I was advised that my usage was well over 4GB already

0 Likes