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Poor/non-existent coverage

Member

Living in W. St. Paul, MN. Located a mile south of the capitol of St. Paul, in this major metropolitan area. Been here since 2003. The entire time, when going outside my house, I seldom get LTE, it's mainly 3G/No Service. Have to operate my iphone on wi-fi calling, and internet use.

Have asked about his many times, with no resolution. We must be the 1% Verizon does not cover.

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Re: Poor/non-existent coverage

Customer Support

We value your loyalty since 2003, and it worries us to see you experience 3G/No service outside your house. We are here to help. Please tell us, is this impacting multiple devices? Does this happen during specific times of the day?

GeovannJ_VZW

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Re: Poor/non-existent coverage

Member

All devices (iPhones). Had to buy a network extender, so I can sit on the patio or cut the grass. 

There's a cel tower about a mile from my house, but that's at the top of a hill, and we are right at the bottom. Not good line of sight. Other Verizon customers in this area of the city have also been affected by this.

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Re: Poor/non-existent coverage

Customer Support

Thank you for those details, Senorcoz. How is the Network Extender working for you?

 

UbaldoJ_VZW

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Re: Poor/non-existent coverage

Member

The network extender was off a CNET review. It must be pretty weak, since it’s not very reliable with it’s signal of use.

Everytime I go outside to listen to music, to cut my grass, or work in the garage, or sit on my patio, my supposed 4G LTE quickly goes to 3G or No Service. If I’m lucky, I might get one tiny bar. When inside my house, it primarily runs off of my WiFi. However, that terrible too, as my Verizon WiFi feature often gets disabled, and I have to keep toggling the Airplane mode, to try to get it to work. This only gets noticed when someone calls or I make a call. I shouldn’t have to make sure it’s on WiFi calling, before we use our iPhones (11 Pro Max, 8, and 6S).

There is a park, 2 blocks from my house, which has a cel tower that rents it out to cel companies. Verizon is not one of them, and it would easily resolve this problem for us residents in the NE part of W. St. Paul, MN, where this known problem has existed since I moved here in 2003. 

This isn’t just my phone. Anyone who has Verizon phones that visits can’t get a signal, and I have to give out my WiFi password, so they can use that.

It would be nice if someone would come out and see this problem firsthand, instead of someone on a computer, in an office saying “Oh, it shows there’s a tower a mile from your residence. You should have a signal”.

Makes little sense to continue to pay for a service not being reliably provided. I’d hate to switch carries, but after 17 years of the same problem, maybe this has to happen. I know other residents in this area have already switched. 

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