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Poor Customer Service

Member

I've been with Verizon for over 5 years and never had to call customer service until recently. There is an unauthorized charge to my credit card from Verizon. I called customer service and waiting 30 minutes for someone to tell me to call BillMatrix. I called BillMatrix and the repersetative told me to call Verizon. I could disbute the charge with my bank, but Verizon should have a record of this transaction and where it originated from. I want the funds refunded to my credit card!  I do not want an address to contact/mail corp. I WANT A PHONE NUMBER.

Very Disatisfied Customer

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Re: Poor Customer Service

Not applicable

*611 or 1-800-922-0204 select billing from the phone que.

call your bank get it removed. it will save you a load of grief.

Good Luck

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Re: Poor Customer Service

Member

YEAH I WANT A PHONE NUMBER TOO!!

Highlighted

Re: Poor Customer Service

Not applicable

*611 or 1-800-922-0204 select billing from the phone que.

call your bank get it removed. it will save you a load of grief.

Good Luck

View solution in original post

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Re: Poor Customer Service

Member

there is a 800 number which for some reason even when you type that in here,theres no **** results,BUT I AM BOUT TO ENLIGHTEN EVERYONE WHERE THERE NUMBER IS SINCE THEY WANT TO BE SNEAKY-  removed   IN YOUR MONTHLEY BILL IT IS COVEINANTLY HIDDIN IN THE RED BREAKER BARS THAT GOES ACROSS THE PAGE OF YOUR BILL.ALSO HERE IT IS AS WELL.800-922-0204.THAT WILL BE THE LAST TIME A  removed   COMPANY WILL MESS WITH A 29 YR VETERAN!!

>>Edited to comply with the <<


Message was edited by: Verizon Moderator

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