Phone was disconnected for suspected fraud?!

[vzw_customer_support]

Audi75, please meet us back in private so we may take a look at the phone lock. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[audi75]

Read the past posts. Got the phone and plan. Never received any bills until the suspected fraud notice. Didn't use the phone. They suspended the line. Doesn't make sense, no more to the story. Except maybe that Verizon is a bunch of liars or just plain old morons. After buying the phone for $850,no one said it would be locked for 60 days. Spent HOURS on the phone with customer service trying to get it put back on. Not really sure if they were pretending to try and knew about the lock all along or if they are just literally clueless. Either way, the worst treatment I've ever had from a company especially one so overpriced to begin with. 

[vzw_customer_support]

I do see that we have contacted you in a private message. Please check your messages and reply in the private message so we can better help you. AmberF_VZW

[audi75]

Phone was paid in full and no one told me it would be locked for 60 days. In fact, i spent HOURS on the phone with customer service/recovery/fraud department, on 2 separate occasions trying to get it back on. Were they lying about trying or just clueless about Verizon policies? Either way, worst customer experience ever. 

[acraftylady2]

So you didn't get notice to pay the bill and it went to collections?

[audi75]

I never received any bills. The only notice I received from Verizon was the suspected fraud. I only had the phone for a month and a half anyway. Because I didn't use it, I assume that's why it was handled this way