Phone tree is disfunctional

Member

I just want to speak to a human being. The phone tree doesn't allow this. When I dial zero, the robot voice says "Let's try that again."

This is the worst possible customer service.

Tell you what, Verizon -- why don't you call me?

Labels (1)
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Re: Phone tree is disfunctional

Sr. Leader

When you get the phone tree, try pressing 4 for Other and then saying Agent.

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Re: Phone tree is disfunctional

Member

DOESNT WORK

On Mon, Oct 27, 2014 at 7:21 PM, tikibar1 <forums@verizonwireless.com>

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Re: Phone tree is disfunctional

Sr. Leader

Odd ... it's always worked when I've tried it, and I've usually been connected to a rep within a few minutes.

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Re: Phone tree is disfunctional

Sr. Leader

The longest I've had to hold was about 20 minutes ... typically it's 5 minutes or less.  As tikibar1 said, choose option 4 for Other, then say "AGENT" when prompted to say why you are calling.  This works from *611 on the cell phone, or 800-922-0204 from any phone.

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Re: Phone tree is disfunctional

Sr. Leader

If you're calling Prepaid (*611 from your prepaid cell phone or 888-294-6804), try pressing 2, then 4, 6, 4.

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Re: Phone tree is disfunctional

Member

Finally, after five tries I got through to somebody. Serious speech

impediment, I could hardly understand what he said. When I asked him for a

price, he said "about $100 or so," couldn't give me an exact rate or quote.

So incompetent. Total waste of time.

On Tue, Oct 28, 2014 at 8:19 AM, tikibar1 <forums@verizonwireless.com>

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