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Phone replaced multiple times = upgrade?

natakazam
Member

Hello,

I bought a Droid Incredible 2 only about eight months ago, and right off of the bat i started having issues. It lags, crashes, freezes CONSTANTLY. About 6 months in it stopped charging, and I have insurance and warranty, so I simply got it replaced. A month after that, my SD card stopped reading, my phone stopped vibrating, and of course the lagging/crashing/etc still going on. I got it replaced again. I'm once again having issues now. I was talking to a friend about it who told me her daughter had the same problem - and after the third phone replacement, you are able to upgrade your phone even if it hasn't been two years. I /really/ don't want to have to deal with this phone for another year and a half, it's awful. Every time i get it replaced nothing matters. I also don't want to have to pay the $375 to break a contract with a basically garbage phone.

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Re: Phone replaced multiple times = upgrade?

crelin
Sr. Member

There are no policies stating that after so many replacements you get to upgrade.  Some people are able to on a case by case scenario and it's entirely up to Verizon Wireless whether or not they'd let you.  You're more likely to get an alternate replacement instead though.

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Re: Phone replaced multiple times = upgrade?

natakazam
Member

Oh, I see. How would I go about doing that? Do I go to a local Verizon store or contact customer service here? I'm assuming my friend went to a store.

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Re: Phone replaced multiple times = upgrade?

crelin
Sr. Member

I'd call into customer service.

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