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Phone is on 3G network. Why?

Member

My daughter is on 3G network & we aren't with the rest of the phones on the plan.  What should she do to get on the 4G network?

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Re: Phone is on 3G network.  Why?

Expert

Which phone model does she have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone is on 3G network. Why?

Customer Support

@KRIHAA92

 

I want to ensure your daughter’s wireless device is able to connect to our 4G LTE network, as long as it is 4G LTE compatible. Allow me to help.

 

What model phone does your daughter have, and in what zip code is she currently using her device? Please let me know so that I can further assist.

 

AnthonyTa_VZW
Follow us on TWITTER @VZWSupport

 

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone is on 3G network. Why?

Sr. Member

some info would be nice