Re: Phoenix Trans Private Surcharge for a non-Phoenix resident

mama23dogs
Sr. Leader

Listen we can argue this all day long. The fact is usage taxes are going to be added to your bill and we follow customers cannot do anything about it. If you have a problem with it file an FCC complaint. You will get a contact who knows what’s what Att Verizon to call you and explain to you why you’re being charged Phoenix city usage taxes.

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Re: Phoenix Trans Private Surcharge for a non-Phoenix resident

Sparks957
Member

Thanks for the advice. Do you know the process for filing an FCC complaint?  

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Re: Phoenix Trans Private Surcharge for a non-Phoenix resident

mama23dogs
Sr. Leader

Not sure exactly where you are on the map, but I can totally see a tower serving Phoenix and Maricopa, and anyone connecting being charged as Phoenix city.  Especially if there is a tower up on that ridge. 

 

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Re: Phoenix Trans Private Surcharge for a non-Phoenix resident

mama23dogs
Sr. Leader

@Sparks957 wrote:

Thanks for the advice. Do you know the process for filing an FCC complaint?  


Use Google.  Very simple free online form.  I’ve done it once, but a year back

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Re: Phoenix Trans Private Surcharge for a non-Phoenix resident

Sparks957
Member

That tower is not located in Phoenix.   Verizon was unable to tell me what tower I was connecting to.  They listed the closest tower to my home as reason, but there is a 800' mountain between me and that tower.  I'm pretty sure I am not connecting to that one. The most likely answer is that I am connecting to a tower on the Indian reservation, but Verizon would not confirm. The said I was being billed for Phoenix solely on my zip code.      

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Re: Phoenix Trans Private Surcharge for a non-Phoenix resident

mama23dogs
Sr. Leader

I live in Connecticut and regularly connect to a tower many miles away in Massachusetts.  Since I can’t sit and test what tower you’re connected to all day, I can’t help you with that.