I received this email in October of last year. Note that I don't have a phone number to call or anyway to follow up on the result of the 'investigation', but I've waited patiently and nothing has occurred. I need the balance of my account applied to another verizon account that I have, so it's not like I'm asking for my money back, but just to get this number was hours on the phone and I do value my time. I need to find out exactly who to call or what the process is to get this resolved FINALLY.....
(Email received is as follows.... copying directly from my email account):
Help has arrived! Let's take a closer look to see what's going on. Is the previous account no longer active? If so, was there a particular reason the account was disconnected? Was this regarding a payment that was incorrectly applied to the wrong account? Please share more details so that we can better assist you.
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