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Outtage Board -- any action on this???
KennisonDF
Member

The real coup for a VW competitor should be to point out that VW has ignored this problem for over eight years.  There is still no outage board/map (with a prominent link on the Home Page) on the VW website for customers to check before wasting time pursuing an "issue" via either help/support personnel or a community forum. 

Re: Outtage Board -- any action on this???
Ann154
Expert

Do any of the other cellular carriers have outage maps or notification methods on their website? If so provide those links. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Outtage Board -- any action on this???
Greg61856
Member

I use this site a lot. They are tracking a lot of services.

www.https://outage.report.com

Re: Outtage Board -- any action on this???
jav6
Sr. Member

I use http://downdetector.com/status/verizon

...Just another VZW customer...trying to offer some assistance...
Re: Outtage Board -- any action on this???
Mndrew
Member

So, just stating that I've had no mobile data access for 24 hours.  Automated phone system is incapable of comprehending such a problem can exist; as is this sites automated chat support.  Had my phone for just over a year on VW; so it seems to be time to switch.

Re: Outtage Board -- any action on this???
jav6
Sr. Member

Maybe if you identify where you are located, city, state, cross intersection, zip code, someone might be able to help.  AVR's and CHAT's have an out to get to a live person.

...Just another VZW customer...trying to offer some assistance...
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Re: Outtage Board -- any action on this???
rtperna
Member

I'm totally dead in the water as well since about 11a this morning.  Grand Rapids, Michigan.  49548 area code.  

Re: Outtage Board -- any action on this???
vzw_customer_support
Customer Support

Hello rtperna,

 

We know how important it is to have service where you need it most. What exactly is going on with your service? Is this still impacting your phone today?

 

ChristopherM_VZW

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Re: Outtage Board -- any action on this???
katiehenry93
Member

There is also no service in the Wayne, PA area, zip code 19087. I'm able to connect to wi-fi but once I leave the house I can't use any of my apps

Re: Outtage Board -- any action on this???
vzw_customer_support
Customer Support

We want to make sure you have nothing but stellar service with Verizon Wireless, katiehenry93. How long have you been having service issues in this area? When you travel away from your Wi-Fi, what does your phone show for service (no service, 1x, 3G, or 4G/LTE)? How far would you need to travel before you can pick up cellular service? Please provide me with more details. KevinR_VZW

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