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Where can I find information about outages? I've been without service for almost 12 hours and cant find out anything.
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Correct answers
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Service went up after being down for 24 hours. Thanks for checking.
I used Facebook and Facebook messenger. Waited 3 to 4 hours for someone to
respond, asking for my zip code and saying they were unaware of issues.
They then took an hour to give me a generic response when I gave them my
zip code.
I didn't try Twitter, perhaps I would have gotten a different result from
that.
On Aug 28, 2017 8:40 PM, "vzw_customer_support" <forums@verizonwireless.com>
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There isn't an online outage map for Verizon Wireless on its website. Calling customer service at 1-800-922-0204 is the best way to report an outage.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Is there another way by chance? My phone through Verizon is the only
way for me to make a call.
Services still down.
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The online chat might be open now.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Perfect, I didn't know about their chat option. I'll look for it.
Thanks
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JY23JY, your time is important and we want to make sure you have service. This is a community message board and it can take up to 48 hours for us to respond to your message. However, if you contact us via Facebook or Twitter we can respond in real time. Are you still having service issues?
RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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Service went up after being down for 24 hours. Thanks for checking.
I used Facebook and Facebook messenger. Waited 3 to 4 hours for someone to
respond, asking for my zip code and saying they were unaware of issues.
They then took an hour to give me a generic response when I gave them my
zip code.
I didn't try Twitter, perhaps I would have gotten a different result from
that.
On Aug 28, 2017 8:40 PM, "vzw_customer_support" <forums@verizonwireless.com>
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JY23JY,
We are happy to hear that your service has been restored. Please feel free to reach out to us at anytime.
YeseniaV_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.