Outages in Arizona

Member

Where can I find information about outages?  I've been without service for almost 12 hours and cant find out anything.

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Re: Outages in Arizona

Member

Service went up after being down for 24 hours. Thanks for checking.

I used Facebook and Facebook messenger. Waited 3 to 4 hours for someone to

respond, asking for my zip code and saying they were unaware of issues.

They then took an hour to give me a generic response when I gave them my

zip code.

I didn't try Twitter, perhaps I would have gotten a different result from

that.

On Aug 28, 2017 8:40 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Outages in Arizona

Expert

There isn't an online outage map for Verizon Wireless on its website. Calling customer service at 1-800-922-0204 is the best way to report an outage.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Outages in Arizona

Member

Is there another way by chance? My phone through Verizon is the only

way for me to make a call.

Services still down.

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Re: Outages in Arizona

Expert

The online chat might be open now.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Outages in Arizona

Member

Perfect, I didn't know about their chat option. I'll look for it.

Thanks

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Re: Outages in Arizona

Community Manager
Community Manager

JY23JY, your time is important and we want to make sure you have service.  This is a community message board and it can take up to 48 hours for us to respond to your message. However, if you contact us via Facebook or Twitter we can respond in real time.  Are you still having service issues?

RalphT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Outages in Arizona

Member

Service went up after being down for 24 hours. Thanks for checking.

I used Facebook and Facebook messenger. Waited 3 to 4 hours for someone to

respond, asking for my zip code and saying they were unaware of issues.

They then took an hour to give me a generic response when I gave them my

zip code.

I didn't try Twitter, perhaps I would have gotten a different result from

that.

On Aug 28, 2017 8:40 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Outages in Arizona

Community Manager
Community Manager

JY23JY,

We are happy to hear that your service has been restored. Please feel free to reach out to us at anytime.

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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