Ongoing issues with dropped calls

Tigg42
Member

For about the last month, I've encountered ongoing problems with dropped calls and calls that won't connect in my area (Maryland).  This is consistent among a wide area, not just at home or at work.  Specifically, I've had problems with calls in 20707, 20724, 20701, 21075, 21076, 21227, 21090, 21225, 21060, 21061, 21122, 21240, 21146 and 21108.  One of two things happens, either I attempt to dial and after a minute or so it gives up and does not connect, or I manage to connect a call for as little as 20 seconds and as much as 5 minutes before the call becomes garbled and disconnects, and "Call Lost" is displayed on my screen.  I've been told that people have attempted to call me only to have the call routed automatically to voicemail, without ringing on my end.

I have attempted to restart the phone several times and the problem is consistent no matter who I am calling.  My phone is a Samsung Galaxy S4.

Is this an ongoing service issue in my area?  Is there some other solution I can attempt to achieve dependable call coverage?

Thanks for any insight you can provide.

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Re: Ongoing issues with dropped calls

Snn5
Sr. Leader

Make sure Advanced Calling is disabled if compatible.

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Re: Ongoing issues with dropped calls

Community Manager
Community Manager

@Tigg42


We want your service to be reliable everywhere. Let's get your phone working for you again. Have you added any new accessories like a case to your phone? How are your text and data working? Lets make sure your phone is using the best network mode http://vz.to/1JSvcb7. Please choose LTE/CDMA for the network mode settings.  


AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Ongoing issues with dropped calls

Tigg42
Member

Hello,

I have not added any new accessories, but I will remove my case and see if that impacts the calling ability this afternoon.

I did verify that I'm using the LTE/CDMA network mode.  My text and data have been working.

Thank you for the possible issues, I appreciate the trouble shooting help.

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Re: Ongoing issues with dropped calls

Community Manager
Community Manager

@Tigg42


Awesome. We appreicate you working on this with us. Please do keep us posted.


AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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