Old Fort Tennessee data service

[SdPrent]

We have noticed our data service becomes almost unusable after around 7 pm at night. Has the capacity on our already fairly limited service started to max out? Works as expected through the day.

[vzw_customer_support]

That is definitely unusual. May we ask if this only just began? Have you tried turning your device completely off and back on again around that time to rener network connection?

KleoL_VZW

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[SdPrent]

This was noticed about 10 days ago. I haven't yet tried a router reset, but

will do so tonight or if I notice slow down on the network.

Thanks for the reply.

Steve

On Apr 14, 2017 7:42 AM, "vzw_customer_support" <forums@verizonwireless.com>

[SdPrent]

Tried a reset of the router and devices being used. Nothing improved by

that. Web pages etc very slow to load and often fails to load picture

links. Streaming services - Netflix or You tube either fail to even load

menus but if they do then they time out on the streamed program.

I haven't tried audio streaming.

Any help appreciated

Thanks

Steve

On Apr 14, 2017 7:42 AM, "vzw_customer_support" <forums@verizonwireless.com>

[SdPrent]

For a comparison. This morning Efflux connects and begins streaming in less

than 10 seconds. Last night at 8:30 it wouldn't connect at all.

Steve

On Apr 14, 2017 7:42 AM, "vzw_customer_support" <forums@verizonwireless.com>

[vzw_customer_support]

Thanks for giving all those steps a shot, SdPrent. Just to make sure I’m on the same page since you mentioned resetting your router, do you have DSL/FiOS for your router or is it connected through a Verizon Wireless cellular device? Do you notice the same speed concern using a Verizon Wireless smartphone on the mobile network instead of through your router? What’s your zip code?

JenniferH_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[SdPrent]

Thanks for the reply. We use a router that connects via Verizon cellular

service. We are too far out for DSL and no cable for miles from here

unfortunately. The slowness is via any device connected to that router.

I'll try disconnecting a cell phone and see if the problem is the same when

it is on 4G independently. We have a marginal signal at best of times with

2 bars of 4GLTE at best anywhere on our property.

Appreciate your continuing help

Steve

On Apr 16, 2017 9:42 AM, "vzw_customer_support" <forums@verizonwireless.com>

[SdPrent]

Sorry I forgot the zip code: 37362. However we are over the first hills in

that zip. The nearest cell tower is on the west side of Old Fort. We are

behind the first row of hills going east

S

On Apr 16, 2017 9:42 AM, "vzw_customer_support" <forums@verizonwireless.com>

[SdPrent]

Hi,

Just checked when I noticed my tablet slowing down. Turned off the WiFi on

my phone and using just 4G service loaded the same web page. No difference

in timing, both too over 45 seconds to load a news page. Both failed to

load the weather.com site - timed out.

Steve

On Apr 16, 2017 9:42 AM, "vzw_customer_support" <forums@verizonwireless.com>

[SdPrent]

That should be Netflix!

S