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ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

Member

I have been looking forward to the env touch since it was confirmed around 3months ago, my contract has just ran out and I decided to get online and order it, so once I got on to order it said to talk to a online agent, I thought, what's the harm? So I went on to talk to her, I said I was interested in the env touch and she went on to say other phones and then before I ordered she said that there is a 9.95 a month data plan required for the env touch, I was in shock and confused seeing as how its not a smart phone, so I questioned her about it and her answer was that it was "advanced", if that was the case I wandered why I didn't have to pay 9.95 extra a month for every phone I have had in my loyal 7 years as a Verizon customer. But I agreed seeing as I figured she works for Verizon she must know, so she referred me to the env 3 which I ordered, BUT HERE'S THE KICKER!  I tell my friends about it and said no it doesn't.... While looking at me confused, so I did further investigation and found out SHE WAS WRONG!  So now I spent 50.00 on a 2 year contract I can't break because of a women's stupidity who was suppose to be a representative! The women's name was Brittany and I hope someone who works for Verizon reads this because I WILL NOT I repeat WILL NOT taking this sitting down! Im planning on making this public as possible, a business of Verizon's magnitude has no room for error in a department of sales! Tell your friends and family, let them no how ridiculous and how **bleep** a company can be!

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Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

Sr. Member

Actually, the Rep was right and your friends including yourself are wrong.  Just recently VZW launched $9.99 25MB and $19.99 75MB Data plan for their new line up of "Enhanced Multimedia Devices", this includes the LG EnV Touch and Samsung Rogue.  You can do a search all over this forum or any other wireless forum on the web and you will see this is correct.

 

I don't know where you went with your "investigation" but you just overreacted and went straight ahead to post a new thread in the forums, next time please just go ahead and do a search.

 

Just one last thing, the LG EnV Touch was launched before these new data plans and Enhanced Multimedia Devices name was on placed.  In the beginning it was just the Samsung Rogue but I think it was just this month that the EnV Touch was added to that list.  Existing customers who got the phone before the env Touch was added to the list will be able to keep it w/o a data plan but after you switch to another phone and want to switch back people will require a data plan on it.

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Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

Novice

Get ready to insert your foot in your mouth.

 

Brittany was right. Env Touch and Samsung Rogue are Multimedia Device which require a data package of $9.99/month or to be on the Connect/Premium plan. When the env Touch first came out it didn't require that data package, however as of early November it is required. Perhaps you need to do a bit more research...

 

Even further, you have 30 days from when you first get new phones to return them and go back to your old contract.

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Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

Novice
What type of seasoning goes well with a medium-rare foot?
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Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

Member

I wonder why people think this is a customer complaint forum.

 

 

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Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

Member

Everyone here is right, the enV TOUCH now requires a data package of $9.99 or you must be on a connect plan or premium plan. While browsing the phones online, stated in bright red and bold, they advise you of the required data plan. I am an indirect Verizon dealer so I know this is true and accurate. Sorry to tell you, but it's just $9.99 a month. All PDA's/ smart phones  require a $29.99 data plan. I think you owe that REP an apology. She's just doing her job and of all people she will know exactly what she's talking about.

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Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

Member

WOW, that is a pretty ballsy headline for someone who has not done proper research! As others have said and explained, the representative you talked to was completely right. The reason VZW has these enhanced multi-media devices is to suit the needs of the data-friendly user. These phones were programmed for data usage, they have things like "widgets", "Dashboard," and "apps" built right into them. Maybe you need to rethink WHY you wanted the envtouch in the first place. It sounds like the representative DID do her job in placing you with a handset that better suits your needs. People were buying the env touch when it was first introduced (before it required a data package), not understanding the concept of paying for data, and would see all the neat things it could do with the internet...they would therefore get on the internet and be surprised when they got a bill with outrageous amounts of data charges. THese data packages were introduced as a way to save customers time and money when they are getting certain phones. So, yes, maybe $9.99 for 25 MB of data/month seems ridiculous, but you would not believe the amount of people that see internet and think its free-- and in the long run ends up costing them a fortune. 25MB of data without the package would cost you approximately $50...

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Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

Member

TO ALL PEOPLE WHO REPLIED.... all of you people should be ashamed of yourself jumping on that guys thread.  This is aFORUM people a place to come and vent the good and the bad... he or she was obviously upset at his service and wanted to let off some steam and you epople jumped on him.. LEt me say Verizon does attempt to mislead.. telling u have to have data packages for phones such as HTC and what not.. but this is not true.. you can always do "Pay as you go Data".. so all of you who replied to this persons threads need to do your own research..[edit] GOOD day

 

{please keep your posts courteous}

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Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

Novice

 


JeremiahP wrote:

TO ALL PEOPLE WHO REPLIED.... all of you people should be ashamed of yourself jumping on that guys thread.  This is aFORUM people a place to come and vent the good and the bad... he or she was obviously upset at his service and wanted to let off some steam and you epople jumped on him.. LEt me say Verizon does attempt to mislead.. telling u have to have data packages for phones such as HTC and what not.. but this is not true.. you can always do "Pay as you go Data".. so all of you who replied to this persons threads need to do your own research..[edit] GOOD day

 

{please keep your posts courteous}


 

This is a forum for information, he was spreading incorrect information and several people corrected the information. Everyone who has replied has been correct, expect for you. There are several phones that can not be activated without a data package, any smartphone or blackberry requires a package of at least $29.99/month. The LG Envtouch and Samsung Rogue are multimedia devices and require a data package of $9.99/month or be on the connect or premium plan. Search the forums, call customer service, go to a store...they will all confirm this information.

 

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Re: ONLINE WIRELESS AGENTS ARE LIARS! READ AND FIND OUT!

5 posts and you know more than the other people on this forum. The case was stated and the rep told the correct information for the phone that he wanted.  What does the original poster expect. Now had the original poster NOT been told of the addtional data fee requirement, then yeah there is room to complain and more people on this board would be behind him.  It amounts the the same if I got on the FORUMS and complained that Verizon lied to me about the fact that I am required to charge my phone every so often to keep it running. Do you know how may posters would beat me down about that (btw I do know how to charge it, so don't start - [just not how to spell]).

 

 

 The original poster also must have done the research by finding old ads under a rock because the verizon website clearly states that a data plan is required and has since verizon has made that change last month.

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