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Number ported out from Google Voice to Verizon not working

RenatoNY
Member

I am a new Verizon Wireless customer and I ported my number from Google Voice to Verizon. (number ending in 8466). However, Verizon keeps saying that they are waiting on Google while Google says they have released the number.

Message from Google:

Google Voice has successfully approved your request, but the carrier to whom you are porting hasn't completed their necessary action. If you are still having issues and your number doesn't successfully port in 2-3 business days, please contact your new carrier for support, as Google Voice is unable to take any additional action.

Message from Verizon:

Your port request has been submitted, but no response has been received. We expect your port request will be completed within 10 business days.

So obviously there's something wrong here. According to Google they cannot do anything since they have released the number so now it's all on Verizon. I am hoping someone from Verizon can look into this ASAP and escalate if necessary. It's really annoying because at this point I'm not receiving any inbound calls or text messages. I can only make outbound calls and send SMS messages. I understand there is an X number of business days I need to wait but at this point I am paying for a service that I cannot use and no one is able to reach me.

Has anyone experienced a similar issue?

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Re: Number ported out from Google Voice to Verizon not working

Ann154
Expert

Call customer service and ask them.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Number ported out from Google Voice to Verizon not working

RenatoNY
Member

*Ann154 <https://community.verizonwireless.com/people/Ann154>, obviously

that's the first thing I did.. multiple times. Customer service told me to

wait 10 business days, so the reason I posted this topic is to see if

anyone else had the same problem. Thanks.*

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Re: Number ported out from Google Voice to Verizon not working

sprmankalel
Leader

www.vzw.com/port

You can check your port status and made aware of any additional information needed.

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Re: Number ported out from Google Voice to Verizon not working

RenatoNY
Member

Thanks sprmankalel but I've already done that. That's where I got the message "Your port request has been submitted, but no response has been received. We expect your port request will be completed within 10 business days."

And when I check on Google Voice's end "Google Voice has successfully approved your request, but the carrier to whom you are porting hasn't completed their necessary action"

Interesting huh?

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