Be sure to send a letter, which you keep a copy of, along with the phone stating that you have returned their replacement phone and expect to receive your original, which you have paid for and own, ASAP. You'll need that for your records later.
The returned phone became the property of Verizon when they replaced it with the new warranty phone. Once the claim was determined to be fraudulent and denied, the OP was offered the option to pay $300 for the replacement phone. The original phone is no longer in the picture and not available to be returned. The OP should pay the $300 and keep the new phone. If she decides to return it, that's on her and she is forfeiting the $250 difference in value. It may not seem logical, but that's how it works. Otherwise, everyone would be sending in their phones on fraudulent claims knowing they can get them back. And, no, I'm not saying it was intentional fraud, but Verizon doesn't know that.
Well I guess that is theoriginal owners option to recieve back their broken phone. I paid for it. I forfeited nothing. I should of been able to pay the insurance. FYI the insurance claim costs $160 so get the fact straight please before replying. I appreciate your opinion but I do not agree with it. I would of paid the return for my phone. It still worked just no Wi Fi
Will do. Thanks so much
It still makes no sense. Yes, I can see how the fraudulent claim would constitute her no longer being able to get a new phone at a further reduced rate than $300, there is no logical reason why the original phone is out of the picture. It is NOT out of the picture. Just because it is currently in Verizon's possession does not mean that they are allowed to keep it without compensating the original owner! She did not send it to them with the intention of it being a gift!
Now, if they want to change the OP for shipping to return the original, and refuse to return the OP's phone until that point, that is understandable. THAT would make them even. But STEALING someone's phone as a penalty for what they perceive as a fraudulent claim is neither legal, nor a good business practice.
I believe warranty claims are non-reversible. Once you drop the phone in the mail, it is gone. You are not sending it in for evaluation or repair. You are saying this phone is defective, I don't want it anymore, it is your's, send me a new one. Look, I don't have a horse in this race, I'm just trying to help the OP see the logic behind this. She should have kept the new $550 phone and paid $300 for it. She would be $250 ahead which is more than the value of her old phone. How many times a day do you think this happens? I don't know, but a lot I'm sure. Of all the warranty returns, a fairly high percentage are refused. Verizon DOES NOT return warranty phones. They are not sitting on a shelf somewhere with your name on them. They are probably dumped in a big bin and sent somewhere for refurbishing.
While I am now on the same page with you as to how the company is trying to reason this with their own internal policy, I still find the overall logic behind that policy is fallacious at best. If Gamestop were to make a new policy that all trade requests are non-reversible, then if the person decides they don't want to do the trade anymore BEFORE receiving compensation, Gamestop can't just keep the item and not give you compensation because you chose not to accept their only offer. Even a prorated cash value compensation would do the trick. But just because their internal policy is to take someone else' stuff without giving anything in return doesn't make it right... or legal.
At the end of the day, company policy doesn't supersede state/federal law.
When the original paid for phone was sent in for repair warranty or otherwise there is a law that the receiving company has to take due diligence in making sure that device is not lost, stolen or damaged further while in their custody.
If after examination the repair facility deems the phone to have been damaged outside of a warranty provision, verizon then should "Ask" the person what actions they want to proceed with. This was not done evidently.
If and this is a big if Verizon is saying the wifi issue was the customers fault how do you think they arrived at that. The customer could not have ruined wifi unless the device was opened. It sounds like the people who looked at it lied.
Now under the warranty program a like phone is sent out to customer. Since it was covered under insurance via OP posting non functional anything other than physical deliberate damage would cover the replacement.
No way should a bill of $300 be requested for a Refurbished phone. What it actually costs makes no difference. The sent in phone was paid for, the replacement phone should be covered outside a small deductible if required and that should be the end of it.
The returned phone belongs to verizon after either a replacement is sent and accepted by the customer or if the customer states they don't want it back. Accountability for that returned phone is verizons responsibility . Throwing it out then billing for a replacement phone still makes the customer without a bought and paid for phone. Having not returned the broken phone makes being even ridiculous .
So what about the last part of my post is a little ".?.."? Isn't it the same thing as you said?
Droid Usrr wrote:
So what about the last part of my post is a little ".?.."? Isn't it the same thing as you said?
Hi Droid Usr:
The part about $300 is what I was referring to. The OP should have gotten their phone back. Or keep the phone as a vis-a-vie even swap.
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