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I may have been short -perhaps unfriendly during a chat- but the CS Agent wouldn't help me. Everything I asked her to do was so draining, it seemed. I asked for her employee ID # or Agent ID and she disconnected the conversation saying I couldn't do anything to her. More or less. Her screen/chat name was Erin It was about 9 am on 6-30-2012. Someone should send her to a class on how to deal with customers with issues about their service. My contract -multiple lines and services--currently costing way more than 200$ a month-- is up in September. Let the search for a new service begin unless I get a proper apology.
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Judging by these boards your not the only one with problems with the CSR's and Verizon employeees.
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“verizon-is-a-nightmare”, I hate that you had this type of experience with our service! I would like the opportunity to try and restore your confidence in our service. If you need further assistance, please let me know so I can help. Thank you for being a part of the Verizon Wireless family! Have a great day!
AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport
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I applaud you on your search for a new provider. Unfortunately I am stuck with them where I am at. The service just gets progressively worse with big red.