Not getting voicemail or text after switch from TMobile
EOD911
Newbie

Last week I switched to Verizon from TMobile. I brought my own 2 phones, a Google phone and an iphone 6s. Theoretically,they are both unlocked, as I can make phone calls with both. I can NOT receive phone calls though. I can NOT receive any texts from anyone outside my family who are all on the same plan. I can NOT get voice mail.
Though I didn't changed anything, including phone settings, after switching, I checked them again and there is nothing that seems amiss.

Is it a Verizon thing or a TMobile left-over thing?

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Re: Not getting voicemail or text after switch from TMobile
Ann154
Community Leader
Community Leader

Did you set up the voicemail after switching?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Not getting voicemail or text after switch from TMobile
vzw_customer_support
Customer Service Rep

I understand the importance of having the ability to receive calls and texts as we're happy that you've joined the VZW team. Let's take a look. To fully assist, respond to the private message. 

 

CoreyM_VZW 

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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