Not able to reach customer support for last 2 days!

[RPrabhaha007]

I am not able to reach Verizion wireless customer support for last 2 days over phone and chat.  When I went to store, store is asking me to check with support!

very bad! 

[Tigerstep]

You call their 800 number or *611 and stay on the line...what are you doing different?

[tracy2331]

Same problem. They baited me into signing up with promises of gift cards I'm not getting. I've tried for DAYS to reach someone. I get to 35+ minutes hold and give up. Chat is no better.  I really don't have time to sit staring at a chat window that never loads a human being. The ridiculous $300+/month I pay obviously doesn't go to hiring people to help  their customers. I won't be staying with this company.

[tracy2331]

"Stay" on the line??? How long???? An hour? 3 hours? 8? There is no excuse for this astonishingly bad customer service.

[vzw_customer_support]

Sorry for the delayed reply; we truly appreciate your patience. We are experiencing a higher call/chat/message volume due to the holidays and the promotions. Our apologies again. Thank you for reaching out to Verizon Wireless. How can we help you today?

EdwardL_VZW

[coltswalker]

Called yesterday, waited long hold time, then rep hangs up on me.  Still unable to reach support.