Went to the local verizon store -- Spoke with a male, blue shirt, chubby -- Asked why I was there, told him my phone is broke, need a new one. Asked me what phone I wanted. I said a free one. He said they don't have free phones, told him ok, sprint does, be glad to take my business elsewhere. He turned around and walked away. As a long time customer, without a current contract, I would suggest doing whatever it takes to keep me as a customer, else, you'll see me and my cash go bye bye.
Ok I have to ask, why would your first post be a threat? I dont get why so many choose to use the I will leave threat as a solution? Next, will you be threatening to sue if they dont get free phones now?
No threats made. As a long term customer, a company in this day and age (and economy) should be willing to assist to maintain good customer relations. Plenty of competitors out there offering free phones -- Quite a selection. If you want my hard earned cash, you'll offer customer service, otherwise someone else will.
In a free market democratic society, we may not only threaten to take our business elsewhere we may also carry through with that threat. Competition is what makes a free market work!
This is true but my point is how users throw the lawsuit or threat of leaving as a method to resolve a problem, I am sure that a business wont reverse all its policies because of a threat.. There is always better ways to approach a situation.
No offense intended...
I just took a quick look at the website and found 11 phones for free at a quick glance, there are free phones offered by Verizon, not sure who you talked to in that store but rest assured they are still being offered.
Exactly my point.
Here we have a rep. of verizon, within the verizon store, who is telling me they have no free phones.
At no point and time did he ask if I were a customer.
Had he done so, he would have known that i've been a customer for at least 10 years, a customer who always pays his exceptionally large bills, and a customer who was in fact entitled to a free phone.
Neither here nor there now. The joke--of-a--chat customer service online here on the verizon site was equally idiotic.
Good bye Verizon, enjoying my new, FREE, Sprint smart phone now, with my same ex-verizon telephone number.