Hi cDcht. I do hope you've been able to get the great service we strive to provide back to your phone. I'm sorry that we weren't able to get to your post sooner. You can usually get a more immediate response if you follow us on Twitter @vzwsupport if the chat on www.vzw.com/contactus is busy. What's your zipcode? Which model phone do you have? Have you tried rebooting your phone?
I'll be looking forward to more details if you still need assistance.