Switched from At&t back to Verizon
bought Samsung S4 back in June as (it was all they had in stock online) signed a 2 yr deal to get a defective phone. The phone has now been swapped 2 times with Verizon in 3 months. The phone keeps overheating and i cant store any apps on the phone as (Verizon) is saying its the apps, when on Samsung forum its a known problem with the phones. Whats going to happen is the phone will continue to overheat like it did this morning and was so hot it melted candy sitting in the dish with the phone on top of the glass dish. (lucky it didnt start a fire) Verizon will NOT stand behind there products and wont help me, We have called 14 times now on this phone and keep getting the run around. I spoke to Samsung directly and they also cant help unless i want to go without my phone for 2 to 3 weeks. This is such bull as no one wants to help. I spoke to the retention department (they mistakenly hung up on me and wont return my calls now) Any suggestions on how to deal with this? should i file a complaint with the FTC? since they handle cell phones and contracts?
