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New ToughBook CF-19, WWAN error

Member

I see error message 'the APN is incorrect' ,  'Enter the correct APN or access string ot enable data service', the displayed info on SIM/IMEI seems accurate.  Trying to get WWAN where there IS no apn.  When I installed VZW Manager it indicates the radio is disabled (but it is not disabled in hardware).

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Re: New ToughBook CF-19, WWAN error

Customer Support

thanks for reaching out to us, jcork!

I would love to see what we can do to get you back on track. So to make sure I am on the same page with you. Are you trying to connect the ToughBook CF-19 to a Mifi or a Jetpack device from Verizon Wireless? Or is it a USB drive? Please provide me with some details. I'm eager to work with you on this issue. Hope to hear back from you soon.

KevinR_VZW

Please follow us on Twitter @VZWSupport

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Re: New ToughBook CF-19, WWAN error

Member

I was attempting to light up the onboard cellular chipset.

Resolved.

Jerry

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