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Needing assistance

Member

I have spent close to an hour each day for three days on hold with a problem and still have no callback or resolution. Is the new norm for verizon customer service?

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Re: Needing assistance

Customer Support

I see your experience with our Customer Service is totally opposite of what we want it to be. What is going on? 
DavidH_VZW

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Re: Needing assistance

Member

I purchased an accessory. Paid $19.99 for next day delivery. Ordered on a Friday for Saturday delivery. Item was needed for a trip my teenage son was taking. Item arrived Wednesday...not Saturday. Days after he left. I attempted several calls to customer service for a refund of only the shipping cost. Longest wait time was close to an hour and never got a resolution. Very disappointed. My cell bill is $200 per month. I had hoped as a longtime customer that my satisfaction would have been important. 

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Re: Needing assistance

Sr. Member

Never order and expect it to be delivered on a Saturday, especially now. Your complaint lies with the mail carriers who can't help Covid-19 exists.

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