We just concluded a really horrible, 6 week nightmare dealing with an equipment problem. I'd like to communicate with a supervisor in customer service to share the details of the experience. How do I reach one?
Just call and ask for a supervisor. However 95% of the time, the customer service team is a third party vendor at which point the supervisor's only job is to make sure the agent is doing their job. They are not capable of doing what you think they can do. They do not have any more access than the rep and in my experience the cannot solve the issue any better than a rep. My favorite are senior reps, they know everything there is to know and have solved every issue known. No matter who you talk to I hope you get what you need to get resolved.
Hey there AlanMichaelD,
Let's end the nightmare and and make sure that your service is a pleasant dream from here going forward.
What happened with your equipment? Are you continuing to have issues? Please provide additional details so I can better assist.
NicholasB_VZW
Follow us on Twitter @VZWSupport
After 6 weeks, and 4 replacement devices, the newest device appears to be working. I would like to share the full documentation of this situation, because this is NOT the kind of service that we have come to expect from Verizon. And on top of that, it appears that something has changed in signal at my son's location that has made some of this even worse.
Too much to put onto this public board, is there a way to reach you and send the details to you directly, NicholasB_VZW?
AlanMichaelD,
We are more then happy to address your concerns. We want to make sure that you are always receiving great service. Please follow me at TonyG_VZW and then send a direct message with your concerns. We want to rectify any and all issues so we look forward to hearing from you.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport
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