Need help
Lorat106
Newbie

My phone, driod turbio, is not working correctly. I cannot receive or make outgoing calls on any phone on my account. Text still works. Calls go straight to VM and never show a notification. They come up as blocked to contacts. I have tried on WiFi and 4g with full bars. I am days from going into labor and need to have access to service so I can get help when it happens. Please help asap!!!

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Re: Need help
vzw_customer_support
Customer Service Rep

Thanks for the heads up Lorat106. I know that together we can get your phone working properly again. May I ask what zip code are you in? What changes, if any, were made to the Droid Turbo just before you started to experience this issue? Are all of the devices on your account the same model phone? As you share the details then we can customize a solution for you.


ArnettH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Need help
Lorat106
Newbie

Thank you. Yes both phones on the account are driod turbos. There were no

changes made prior to this error. My husband made it work, tried to call me

and it went straight to VM. I never got any notice of his calls. He sent me

a text saying to call him back. When I did, the same thing happened on his

end, straight to VM. I then tried to call my Mom who has an iPhone on

Sprint and she said it came up blocked. I am able to make calls TO her but

she cannot call me back, goes to VM. No notifications for any calls coming

in. Texts have been working on though. I am currently connected to WiFi

with 3 bars (I live in a rural area) and also connected to 4g.

On Oct 7, 2015 11:46 AM, "Verizon Wireless Customer Support" <

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