Need billing statements from past Verizon phone number

jkstar
Member

I recently switched phone numbers, and I desperately need to get my phone records from my previous number for a lawsuit.  Can anyone help?

Labels (1)
0 Likes
Highlighted

Re: Need billing statements from past Verizon phone number

Ann154
Expert

Call customer service at 1-800-922-0204 or *611 from your phone. That will be a quicker response then here on this peer to peer community forum.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Highlighted

Need billing statements from past Verizon phone number

jkstar
Member

I already tried calling but whoever I talked to didn't know how to help.

0 Likes
Highlighted

Re: Need billing statements from past Verizon phone number

budone
Sr. Leader

Switching your phone number and keeping your account does not keep you from seeing the last 12 months of call info online.

0 Likes
Highlighted

Re: Need billing statements from past Verizon phone number

Community Manager
Community Manager

Hello!

budone is right jkstar! You can still see the last 12 months of call records on your previous bills online. Do you still have service with us? I understand how important these records can be. If it comes down to it, your attorney can also subpoena the records. If you do still have service, you can also get a bill reprint sent out to you for $5.00 per copy.

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

0 Likes
Highlighted

Re: Need billing statements from past Verizon phone number

jkstar
Member

Thanks all for the replies.  I needed my records from October 2010 from a discontinued phone number, so what ended up working was physically going to a Verizon sales store.  The representative there was able to get someone on the phone who was able to mail me the statements I needed from my past phone number.  Should be expecting them in the mail in a few days.  Thanks again for the help all.

0 Likes