NFL Mobile only allows 2 minute preview

[jakedekk]

I have the MORE Everything Plan.  It seem clear that I should be able to watch NFL games, but all I get is 2 minutes and a request to pay $4.99/month.

I've waited on hold twice, 30 minutes each time. The first time I was disconnected and no one called back.  I've been transferred 3+ times.

Getting frustrated.  Please advise.

[vzw_customer_support]

jakedekk,

I understand your concerns completely, being a huge NFL fan myself.  Customers on the More Everything plan should receive all features of NFL Mobile besides the NFL RedZone ($1.99 per month). 

What model device do you have?  Some devices may still be limited.  Is the application up to date?  Have you tried multiple games?  Not every game will be available Live.

Please fill us in some of these details so that we can further assist.

TrevorC_VZW

Follow us on Twitter @VZWSupport

[lewisr13]

Go to the App/Play Store and download the new version. The version that comes pre-loaded on your phone is probably the older version. Worked for me.

[SaraSansar]

You are not helping Jake... I am having the similar problem on my iPhone ... I spent two hours with so called crappy specialist over the phone with call transfer from one place to another several times ... At the end one smart ass told me he will creat a ticket on my problem and I should hear from them in a week or so... It's already been more than two weeks and nobody responded .... All my phone lines on more everything plan can stream without any problem...

[nflfan2010]

I am also having the same issue on my driod mini with the latest version of the app installed.  Not happy.

[vzw_customer_support]

nflfan2010,

We definitely want this app to work for you. Please try resetting this app by removing http://vz.to/1EsBqeg then redownloading to your phone. Please test again, once it is downloaded.

SandyS_VZW
Follow us on Twitter @VZWSupport

[nflfan2010]

It appears to be working correctly now. Does the app 'black out' local games? I was trying to watch the Thursday night game that was in Cincinnati, OH and I am in Erie, PA which is 345 miles away. They were playing Cleveland which is 102 miles away. Our CBS stations were not showing the game so we tried to watch on NFL mobile but were only allowed to see a 2 minute preview. It was very frustrating.

[vzw_customer_support]

Hi nflfan2010!

I use the NFL Mobile application all the time! Here are all of the details about the application and the Premium portion of the application: http://vz.to/1xmWKPj

Thanks,

ChristinaB_VZW
Follow us on Twitter @VZWSupport

[nflfan2010]

I see that the Premium feature states that I should be able to "Watch local Sunday games live in addition to primetime NFL games every Thursday, Sunday and Monday night." The problem was that it was not allowing me to watch the Thursday night game last week and only let me see a 2 minute preview.

[vzw_customer_support]

nflfan2010,

That is definitely an odd issue to have. Was your app giving you an error message when trying to stream the live game? The app does block out local games within a certain radius, depending on the tv network the game is being shown on, but your distance was well out of "local" range. Could you reach out to us when this issue is happening? We will definitely want to troubleshoot as the issue is occurring to see if there is anything else that we are missing. You should have been able to see that game last Thursday.

SandyS_VZW
Follow us on Twitter @VZWSupport