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My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

nemotoad
Member

I would like to know, how many others are having this issue. It has been happening on my line and my son's line for over a year and a half. I have tried on numerous occasions to get it fixed, but without success. They always come back and say the techs are not able to duplicate it. I know for a fact I am not the only one experiencing this issue, but I am curious as too how many others are as well. I am considering a class action lawsuit, only because I pay a lot of money for VZW services and in my area unfortunately there are no other service providers that have anywhere near the capabilities of Verizon, if only they worked, I would switch In  a minute. Please reply to this, even if you have had the problem and have since had it resolved, maybe it will help Verizon get the issue resolved for me and my son as well. I have 3 people on my account, 2 of us have the issue and the 3rd does not. Any help would be greatly appreciated.

Labels (1)

Re: My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

sprmankalel
Leader

What phones are you using? What locations are you experiencing issues? What phone is the one not experiencing issues? Are all device's software up to date?

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Re: My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

winterbaby18
Sr. Member

Make sure this isn't on:  Use Do Not Disturb on your iPhone, iPad, or iPod touch - Apple Support

Check to see the switch on the left side of your phone is in the upper position (if not please do so).

Re: My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

nemotoad
Member

We have been forced to try multiple phones and well that may seem awesome to some, to get new phones with out having to upgrade, it becomes a huge pain when things do not get transferred and important voicemails get deleted "by mistake" . We have had the Razor, Razor M, Moto X, Samsung S3 and now a Droid Mini. There is no rhyme or reason as to where it happens, nor does it matter where we are, all device software is current and up to date, phone not experiencing problems is a Droid Turbo now that he upgraded, but he was using the Droid Mini that I have now, without issues, but now that it is on my line, it doesn't ring.

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Re: My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

nemotoad
Member

We do not have I phones but thank you. There have been numerous trouble tickets opened and numerous troubleshooting on all devices.

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Re: My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

winterbaby18
Sr. Member

Sorry about that my fault.

Re: My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

WillietheWarlock

Take all of your phones into a Verizon store and have one of the agents check your phone settings, then test them right there in the store.

<< Comments edited to comply with Verizon Wireless Terms of Service >>

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Re: My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

nemotoad
Member

Wilie, with all do respect, do you honestly think that in the year and a half of having this issue I have not already been to the store? Multiple ones and had it happen right there in front of them, I also do not see anywhere in any of my responses where I have offered any excuse or said I have not been to any stores, in fact I was just there this past Saturday to change over to the phone I now have.

<< Comments edited to comply with Verizon Wireless Terms of Service >>

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Re: My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

nemotoad
Member

I have been dealing with this for a very, very long time, I have went to the stores, they have seen it happen, they have done all trouble shooting on our devices( as previously stated) up to and including factory resets and changing our phone number. The Verizon Wireless customer service reps have opened numerous trouble tickets and have replaced the phones and SIM cards to no avail. I was hoping that maybe someone else has experienced this same issue and had theirs fixed by something Verizon hasn't thought to try yet and Ii could get some input. I haven't switched to another provider because the only other one in my area that has decent call quality is Straight Talk, but their data portion isn't good (also previously mentioned). It is only my line and my son's line on my plan that have issues, these lines are both the original lines when I opened the account, the 3rd line on my account has zero issues, with this problem. I have spoken to some of my friends, not only near me, but in other states and other areas a some have had the same issues and continue to experience it as well, just not as frequently as myself and my son. I miss almost every call because of this and we do not know the person even tried to call, because there is our phones simply do not show a call is even trying to come through, nor does it ring or show a missed call. We doo not know they called unless they leave a voicemail or send a text. Believe me I have went down every avenue I can. I have switched devices at my own cost, I have also switched devices through Verizon and SIM cards.

<< Comments edited to comply with Verizon Wireless Terms of Service >>

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Re: My phone doesnt ring, I only know someone called by voicemail prompt or if they send a follow up text.

sprmankalel
Leader

nemotoad, Have you had the SIM cards replaced in the phones experiencing issues? If you're using your son's old Droid Mini and he had not troubles with the device it may be that. Also, you might want to try going to each device's settings then to Mobile Networks (you may have to select More under Wireless and Networks) then tap on System select then change the Network Mode from Global to LTE/CDMA. My suggestion is try this but ALSO get the SIM card replaced.

WillietheWarlock. First of all, the store is NOT, by any means, able to diagnose a true network error. So the OP has so far done the right thing by calling in. I can tell you what the store rep will do. A store rep will probably start out being detached from the issue because every minute they spend diagnosing the problem will be a minute they're not selling. So the OP will not get the service needed. Then they'll do a test call and say that it's working and direct OP to call in if the problem persists. Not every rep will replace the SIM but if nemotoad goes in asking for it it will be done and then when another call is placed to tech support it can be ruled out as the cause. As far as I am concerned the steps taken thus far by nematoad have been correct.

<< Comments edited to comply with Verizon Wireless Terms of Service >>