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My phone doesn't ring when I have an incoming call. Do Not Disturb is NOT turned on. What can I

Jovifan485
Member

It’s not that 

phone won’t ring 

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Re: My phone doesn't ring when I have an incoming call. Do Not Disturb is NOT turned on. What can I

Customer Service Rep

Jovifan485, this is a huge concern. We don't want you missing out on any phone calls! Being able to be notified when calls come in are critical. How long has this been going on? Are you receiving other notifications (text messages, emails, etc.)? Can you please provide me with the make and model of your device?

 

KevinR_VZW

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Re: My phone doesn't ring when I have an incoming call. Do Not Disturb is NOT turned on. What can I

Customer Service Rep

Jovifan485, an alert to ensure that you do not miss an important call is imperative, so we are here to work toward a resolution. Do you recall any changes to the phone around the time this problem started? How are alerts for texts, apps and emails working? What is the make and model of your device?

DavidC_VZW

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