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My number has been spoofed and being used to spam others! How do I fix?
TELCOLADY01
Newbie
‎03-29-2018 02:40 PM

I am getting nasty calls from people telling me to stop calling them.  what can be done?

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Re: My number has been spoofed and being used to spam others! How do I fix?
jav6
Champion - Level 3
‎03-29-2018 02:43 PM

Nothing, short of changing your number.

...Just another VZW customer...trying to offer some assistance...
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Re: My number has been spoofed and being used to spam others! How do I fix?
vzw_customer_support
Customer Service Rep
‎03-31-2018 02:51 PM

TELCOLADY01, we are sorry to hear that your phone number may have been used for spoofing. Allow us the opportunity to further go over the details. Spoofing is not caused by an error in the network or your phone. Spoofing usually happens when the calling party uses a paid service (like Spooftel, Spoofer or Spoof Card), which allows the calling party to change the message sent as Caller ID. You will be able to report this concern directly with the Federal Consumer Complaint center (FCC). Please follow this link http://bit.ly/2yhDVpG to do so and select “Unwanted calls (including do not call and spoofing)” in the phone issues section. I truly hope this information is beneficial.

 

SylviaT_VZW

 

Follow us on Twitter @VZWSupport
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Re: My number has been spoofed and being used to spam others! How do I fix?
SJSooze
Newbie
‎06-12-2018 07:22 AM

"Spoofing is not caused by an error in the network..."  Verizon speech for don't look for us to help you - UNLESS you wanna pay for it!!!!

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Re: My number has been spoofed and being used to spam others! How do I fix?
vzw_customer_support
Customer Service Rep
‎06-14-2018 07:34 AM

It concerns us to hear this, as we are always more than willing to help, SJSooze. It is highly encouraged to send a report to the Federal Consumer Complaints center (FCC) using the link attached previously, as we work together with them to ensure that these types of calls are stopped. There are no charges for this report, and you will not have to worry about any extra expenses.

David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My number has been spoofed and being used to spam others! How do I fix?
glitchedpixel
Specialist - Level 1
‎06-14-2018 12:39 PM

No? Spoofing is done on ALL carriers. The spoofer makes calls from their computer that uses a program to hide their actual number. None of this is exclusive to Verizon.

Had the same issues with Sprint and T-Mobile.

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