My daughter near Ponca City OK had service until last week.

Member

My daughter had service until last week east of Ponca City OK and now no service where she lives, she has service in Ponca City.  Verizon can't really tell me why?  Is this permanent?  They had an agreement with Sprint on a tower, but it appears that this is over and they told me I could take the two numbers that are affected and leave without penalty.  I'm so frustrated!  Anybody have advice?  Verizon themselves said they can't tell me the situation with the tower? Help?

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Re: My daughter near Ponca City OK had service until last week.

Sr. Member

It may also have to do with AT&T retiring their CDMA towers which Verizon Wireless customers were previously able to use.

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Re: My daughter near Ponca City OK had service until last week.

Expert

The next time she has service, she should dial *228, option 1 & 2 to reprogram the phone to the network and update the PRL list. If she has a 4G device, don't dial that number. Instead shut down the device and remove the SIM card for a few minutes and reassemble to boot up the device. This will force the card to reestablish its connection with the network and update the PRL at same time.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: My daughter near Ponca City OK had service until last week.

Customer Support

Hello Kokechi,

Thank you for sharing your wireless concern with us. We know how important to stay connected while on the go. Rest assured as we will do everything we can to get this taken care of. May I ask what make and model device does you daughter have? Also, what zip code are you in? Have you tried the steps that Ann154 suggested? Thanks Ann154. If you can update us with the status of the issue so we can help.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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