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My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Member

The map Coverage Locator shows my address as covered by the 4G LTE Verizon network but my I have no service!!!!

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Member

No verizon phones work at my house. If I go outside I get one dot of 1x there is no data and calls drop

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Community Manager
Community Manager

t3h.fuxor,

We want you to have the best service possible! What is the exact zipcode you are having service issues in? What device type? Are there others with VZW services that are experiencing the same issues?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Member

The zip code is 96150. It is an iphone 5.

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Leader

If you have service outside of the structure Verizon will consider this more than acceptable. Verizon does not guarantee coverage inside of any structure. If you have phone/text coverage and low data coverage hook up to your wifi. If you have no phone/text service be prepared for Verizon to tell you that you should get a network extender and that will cost $250. There are too many contributing factors to be guaranteed any type of coverage inside of any structure.

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Community Manager
Community Manager

Thank you! I appreciate the insight. Have you reset network settings on your device? http://vz.to/1lBMRdc

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Member

No reseting the network settings did not help.  No there is not good enough signal outside to make a call or use data or do anything.  The map shows 4G coverage and there is not.

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Community Manager
Community Manager

I'm sorry your having these issues with your device t3h.fuxor. Does this happen will all VZW cell phones or just your line? Have you ever had service in this area? When did this start?

JoeL_VZW
Follow us on Twitter@ VZWSupport

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Sr. Member

As per the disclaimer on the Coverage Map;

"These Coverage Locator maps depict predicted and approximate wireless coverage. The coverage areas shown do not guarantee service availability, and may include locations with limited or no coverage. Even within a coverage area, there are many factors, including customer’s equipment, terrain, proximity to or inside buildings, foliage, and weather that may impact service. Some of the Coverage Areas include networks run by other carriers, the coverage depicted is based on their information and public sources, and we cannot ensure its accuracy.

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Member

Nobody has service at my house. I think the problem is that the antenna

needs to be adjusted. The same problem happened at my old place and then

there was 4g just like the map showed there is supposed to be

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Re: My address is shown on the coverage map within the 4G LTE but I have no service!!!!

Community Manager
Community Manager

t3h.fuxor,

I appreciate the information, I know it's important to have service and get to the bottom of this. How is service outside of the house? We've confirmed area looks great for service, at first sight. Is the problem with voice or data?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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