I'm glad you started this discussion since lots of us share your Verizon frustrations. I've been with Verizon as long as there has been a Verizon and never needed them until now...and their customer service is a disgrace...not for being polite on the phone and chat sessions, but in not following through to solve problems. They say that my problem will be within X number of hours. It is not! They say that they will call me back to follow up with me. They do not! I manage to reach a supervisor or sub contractor to help solve my problem and he gives me his direct phone number in the event the problem persists. It certainly persists and when I dial him, it goes into his voicemail. I leave messages...he does not call back.
Meanwhile, my 2 1/2 week old problem is unresolved.
...and what's the problem? Coincidently, on the day that we moved our land line service and Internet service from Verizon to another carrier (we did it only because the DSL speed is so slow), the callerID on my wifes Cell Phone goes haywire. Mine is fine but hers from her iPhone 5 to any land line gives the other party no indication anymore that my wife is calling. I have gone to My Verizon countless times and it shows her caller ID correctly, yet numerous customer service personnel assure me that the problem will be fixed within X hours. Thats my problem with the phone. The problem with Verizon not resolving the problem and the bigger issue in not keeping their promise is the bigger problem. We are at wits end and short of switching our cell service to another carrier, we don't know what to do anymore. Chances are also that nobody at Verizon reads these blogs and I'll probably get no help from them this way either...but hopefully somebody in blogland can help us or give us advise.
