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lindsey i have had issue with the service since day one and they have done everything from sim cards swap to 3 phone replacement and a network ticket still i have 1 bar indoors and even out . i am in 33321 and i am running out of options wanna keep the service but i have read this device the iPhone 5s has a lot of issue i have ask for them to replace it for a new one and there response was to keep replacing the one i have that is not a fix. i have taken screen shots. i have had att before this and never had that issue.
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RacingGreen Thank you for the details. We are concerned that you said service was different in your previous home. To clarify, were you using the same phone or a different device? Have you reached out to technical support for a ticket to be filed?
SheritaH_VZW
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I was using the same phone in zip code 46033, which has pretty low grade coverage but I was always able to send texts. Here in 29615, VZ cannot seem to get about 20% of texts sent.
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VZW: I was using the same phone in zip code 46033, which has pretty low grade coverage - there, the problem was missed calls, but I was able to send texts. Here in 29615, VZW cannot seem to get about 20% of texts sent. Sometimes cycling the device off then back on will help. Sometimes not.
Do I live in an area with such spotty service, despite being shown on maps as solid 4G, that I need to consider other carriers? How can I find that out? My husband's ATT service is always strong here. If the problem is VZW simply does not serve this area, it would help to be told that.
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This is odd RacingGreen. I checked the zip codes you have provided and I see solid 4G LTE coverage in all areas. Typically, when we issues all over, we need to focus on the device itself. Do you know if a resoluion ticket has been submitted so we can investigate this? Have we done any troubleshooting with your phone?
AdaS_VZW
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No troubleshooting has been done on my Nokia Icon, which works works perfectly in other areas. Neighbors with other devices have the same issues I have, so it is unlikely to be the equipment although I am open to suggestions. Do you have some?
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Thanks for the additional details RacingGreen. How far do you have to be from your home area to see improvement in service? Try sending a message to yourself when you're at home; how long does it take to receive it? What indicator and signal bars do you see in the indicator?
AdaS_VZW
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