Monthly bill increased by over $100 and nobody at Verizon can explain why

[vzw_customer_support]

Where exactly are you seeing this information? Can you send us a screenshot? DavidR_VZW

[Ann154]

If a screenshot is posted on the community, please remove any personal information prior to posting the image. 

[vzw_customer_support]

We are very sorry for the continuing concerns that you have related to your charges, chrisnyr20. We definitely want to assist with this going forward in every way that we can. Please join us back in a private message so that we can assist further. Thank you. BrettA_VZW

[chrisnyr20]

For those who had commented and were wondering about the outcome, Verizon provided a credit to offset the mystery charges.  Appears to have been some type of billing error.

[vzw_customer_support]

We are happy to hear that you were able to get this resolved! Please feel free to reach out to us again if you ever need anything else in the future. We are always one message away from assistance! DavidR_VZW

[Brody93]

Did you find a solution to this problem because the exact same thing happened to me 

[vzw_customer_support]

Brody93,

Having a bill be unexpectedly high is never fun. We want to get to the bottom of that. I've sent you a private message. Please reply when you can so we can help. 

-Andrew

[KH-cathy29811]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

KH-cathy29811

You definitely deserve an explanation. Did you have a chance to view the itemized detailed charges of that bill online at My Verizon? https://secure.verizon.com/vzauth/UI/Login

-Lasina