I recently ported my number from a company plan to a personal plan. I never had any company provided device (Android BYOD, while the company was strictly Apple) but after the transition, I received an iPhone 8 in the mail. Confused, I went to turn it on, to see that it is automatically associated with the company MDM profile. Turns out they purchased the device and had it sitting on the shelf "in case someone needed a new phone." Contract is set to expire 14 months from now.
Now I'm stuck with the $20 per month "Minimum Term Service Contract" fee, PLUS a phone I cannot do anything with because it's still registered with the company MDM. I tried reaching out to the company to get the MTSC or the MDM removed, but it's just been crickets except, for the email with a return package slip for the phone. Doesn't really seem fair to me to be paying for a device I can't use, let alone having a device I can't sell/trade because it's locked with the remote management.
Is there anything I can do to get the MTSC or MDM association removed from my account/phone? I do have the return slip and the paperwork dating back to 2019 with the "purchase" of the phone, if that helps with the legitimacy of this claim.
Any and all help is greatly appreciated!
That would be a transfer of service, not a port. You get sent an email to accept T&C which includes information such as device payments or service contracts. By accepting, you consented to the contract which has that $20 fee. Verizon nor the company that belongs to can do anything about that since you assumed responsibly of that line and all that came with it.
Always remember to read terms before accepting.
Thank you very much for the response, and my apologies on the incorrect terminology. I understand that when I agreed to the T&C's the $20 fee was a part of it, but at no point during the entire process was that disclosed. Communication from both parties (VZW and the company) was abysmal, so they could have stuck me with the bill for the entire company and I would have never known. The entire process was a text email stating "Agree to the terms, get a plan, get a phone, and get moving."
$20 fee aside, I now have a phone that is "activation locked" that I paid/paying for and can't be used? Is there anything I can do/provide/show that can eliminate this issue?
Hello PeteyMeeky, we're concerned to learn about your situation, and we'd love to help. However, we don't have access to business accounts over this medium. Please reach out via phone at 800-922-0204 (Mon-Fri 8:00 AM — 8:00 PM Local Time) to get connected with a specialized agent that has access to your account type and can better assist you.