Minimal Network Service
Fightmechanic
Newbie


How can I report a problem with network connectivity? At my place of work we have many Verizon customers. The signal here switches from 3G to 4G and for long periods of time we experience no signal at all. Furthermore at any given time the most signal is one bar. It seems that we are pretty far away from a cell tower. We are at Joint Base Langely- Eustis, the area of concern is at the Felker Army Airfield part of the base. What I'd like to do at the very least is get a ticket number for the problem. Any sugestions?

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Re: Minimal Network Service
tikibar1
Community Leader
Community Leader

I'd suggest calling Customer Support and when you get the phone tree, press 3 for Technical Support:

Customer Service

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

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Re: Minimal Network Service
vzw_customer_support
Customer Service Rep

Fightmechanic,
I understand the need to have service at your workplace. What zip code is your workplace located in? Is this an indoor issue only? We do offer an indoor solution here http://vz.to/IHRT6h You can inquire with your workplace for requirements.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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