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Lost 4G access in Almond, NC

Member

The Verizon service at my house (zip=28702) (inside and outside) is only coming in as 1x today and I am seeing lots of dropped calls.  I usually get 4G service and depend on the broadband internet access for my business.  How do I report a problem and/or find out the status for a fix?

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Re: Lost 4G access in Almond, NC

Expert

Call customer service at 1-800-922-0204 from a landline or *611 from your phone to report the issues and open a trouble ticket to investigate it.

Which phone models are involved in the issue?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Lost 4G access in Almond, NC

Customer Support

My service is my lifeline and we want you to feel you can depend on yours as well. Let's make that happen. There are no reported issues in your area. Are there other Verizon Wireless customers that you know of having these same issues? Is text messaging working for you?

RosanneM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Lost 4G access in Almond, NC

Member

IMy service has been restored as normal.

I believe the problem was a general outage to wired service in the area

that lasted 24 hours. This was caused be a construction crew cutting a

line.

Thanks for the support.

Lori

On Jul 27, 2017 6:27 PM, "vzw_customer_support" <forums@verizonwireless.com>

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