Live Chat disappointment

[dmcglynn]

I had a rather disappointing live chat yesterday (9/5/2013) while trying to upgrade my iPhone. I feel was misled (by "Mark L.") and he ended our chat before all of my questions were answered. Luckily, I had excellent assistance from two representatives when I dialed *611.

[dmcglynn]

Can I officially report this to Verizon?

[rcschnoor]

Sure. Not sure where you would "report" it to or what good it would do, though. You might try the following address.

Customer Service

Verizon Wireless
Attn: Correspondence Team
PO Box 5029
Wallingford, CT 06492

[customerservicestinks]

Tried to have a question submitted on the bogus online live chat.  Started at about 10:30 PM 12/28/13 with the misleading queue number and time of 0 minutes.  By 12:24 AM SUNDAY the chat feed said no agents available.  Customer service sucks at Verizon wireless.  Time to go to another provider when contract is up…4 phones.

[vzw_customer_support]

Hi customerservicestinks,

Oh No! I would never want to see you leave! What's going on? I am sorry that our online chat did not work out. Keep us posted.

Thanks, BobbyS_VZW
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