Live Chat disappointment

dmcglynn
Member

I had a rather disappointing live chat yesterday (9/5/2013) while trying to upgrade my iPhone. I feel was misled (by "Mark L.") and he ended our chat before all of my questions were answered. Luckily, I had excellent assistance from two representatives when I dialed *611.

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Re: Live Chat disappointment

dmcglynn
Member

Can I officially report this to Verizon?

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Re: Live Chat disappointment

rcschnoor
Sr. Leader

Sure. Not sure where you would "report" it to or what good it would do, though. You might try the following address.

Customer Service

Verizon Wireless
Attn: Correspondence Team
PO Box 5029
Wallingford, CT 06492

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Re: Live Chat disappointment

Tried to have a question submitted on the bogus online live chat.  Started at about 10:30 PM 12/28/13 with the misleading queue number and time of 0 minutes.  By 12:24 AM SUNDAY the chat feed said no agents available.  Customer service sucks at Verizon wireless.  Time to go to another provider when contract is up…4 phones.

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Re: Live Chat disappointment

Community Manager
Community Manager

Hi customerservicestinks,

Oh No! I would never want to see you leave! What's going on? I am sorry that our online chat did not work out. Keep us posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

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