Lied to about insurance

[SainOlaf]

Anyone else lied to about their insurance coverage?

I broke my Nokia Icon in January and called Verizon to make an insurance claim. I was told I did not have insurance. After a lengthy conversation with Verizon arguing I should have insurance I was out of luck.

Then yesterday I get a letter from Verizon telling me about some insurance coverage changes. So I call Verizon and they tell me I had insurance this entire time for the device I broke in January. They even said they have notes of my call in January and that they told me I had NO coverage. But low and behold they say I do have coverage.

No refunds were offered to me and they did offer a new phone on a different line if I extent my contract. I told them to remove the insurance they did not honor. I am most likely going to switch to another carrier. This is absurd. All I got was "We are terribly sorry".  There goes years of wasted insurance $$ gobbled up by Verizon.  Very bad customer service.

[vzw_customer_support]

Hello SainOlaf! My apologies to hear of this situation. That is disheartening to hear. You can always reach out to Asurion directly to file a claim. They can be reached at 888-881-2622 or online at www.phoneclaim.com/verizon.

KristieQ_VZW
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[SainOlaf]

I already canceled my insurance today. The ship has sailed.

[SainOlaf]

I called Asurion and they said I would have had to make a claim within 60 days of the device breaking. Since Verizon told me I had no insurance I did not make a claim.

[traciegreene]

Point our on your bill where you have been paying for insurance all this time the can't disagree with that.

[SainOlaf · Accepted solution]

I already did all the proving. They just weren't doing anything about it. They were just saying they were terribly sorry about telling me I did not have insurance when I did.

After several calls to Verizon customer care and hours on the phone debating the concept of theft they are sending me a new phone for free but I have to pay for the taxes.

Very poor customer service but my issue is now resolved.