Verizon is not but they can no longer go after the old company because it doesn't exist any longer. People equate any previous experience as being a fault of Verizon when they should forget about that and only judge Verizon service from the day their phone service was provided by Verizon.
It absolutely blows my mind. For example: I bought a car at a local dealership and got taken to the cleaner's on it. My fault. I had an opportunity to get rid of that car and get a new different one from the same dealership. I didn't want to but my husband thought it a good idea, so I did. Fast forward three and a half years later the dealership changed ownership and name. I found the car I wanted on Cars.com at a price I was willing to pay so I went to them. I knew that they weren't the same company any longer so I gave them a chance. I will probably never go back there again as it still wasn't a smooth sale like it should have been. I still had to haggle to get the price I was promised when I showed them the Cars.com listing. However, I didn't associate them with the old ownership.
