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Is this professional advice/remedy?

Lorettadai
Member

Is this the “Verizon way”? Grand customer service?

My service has been suspended before I could make a payment (on the set dayt to pay). I chatted with an agent for almost an hour and was given advice like
Call a loved one (hello I have no service), use a pay phone (I’m traveling from Tennessee to Texas at this time), ask a stranger to use their phone (great idea ask the potential rapist murderer to use their phone right before they capture you ma’am), stop at a Verizon store ( sir I am at a gas station on the side of the high in the middle of no where I have to use gps to travel), lastly “is there anyway you can use your device to contact a loved one”- seriously I am appalled at the customer service received today, so much so I have looked into transferring my number and going to sprint/ATT. My service was interrupted prior to my chance of ever making a payment.

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Re: Is this professional advice/remedy?

glitchedpixel
Novice

It's not the responsibility of any customer service agent to pay your bills on time.

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Re: Is this professional advice/remedy?

Lorettadai
Member

Obviously it is not about paying my bill on time. The bill isn’t the problem more so the ability to pay said bill. This post is regarding the advice and support that I received. Learn to read and interpret said reading prior to posting a nonesense response. 

 

Content edited as required by the Verizon Wireless Community Terms of Service

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Re: Is this professional advice/remedy?

Community Manager
Community Manager

Lorettadai,

 

I completely understand how important it is to have service while traveling, as well as to have a clear communication about your payment and the date it needs to be paid. My phone is my lifeline, so I can only imagine how you felt when you could not use your service. Tell me, has your service been turned back on? Check out the details on the different ways you can pay your bill: http://spr.ly/6604EdYVM  

 

ChristinaB_VZW

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Re: Is this professional advice/remedy?

Lorettadai
Member

My ability to pay my bill was never the issue. The issue was/is the customer service I received (or lack there of). 

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